Refund & Cancellation Policy
Our aim is to provide excellent customer satisfaction; therefore we have set out our terms below to help on those rare occasions when things don’t quite go to plan. If you have any questions regarding the terms of the Refund & cancellation Policy, we’re happy to discuss matters via email on Jane@evuna.com. You can also give us a call on 01625 475612
The terms and conditions noted below explain our policy on refunds and cancellations.
What happens if I want to cancel my order?
To create the best experience, we begin preparing your order as soon as your order is confirmed. Therefore, cancellations are only possible prior to despatch. Please contact us immediately on the above numbers should you need to cancel.
What happens if something is missing?
We’re sorry if you have received items that are different from your order. To ensure that we can rectify the matter, please contact us within 3 working days at Jane@evuna.com
What happens if my order arrives damaged?
We sincerely apologise if your item has been received in a damaged or faulty condition. We like to resolve matters quickly, as we know how disheartening this can be. To help us resolve the matter, we ask that you check all items on receipt and contact us within 24 hours via firstname.lastname@example.org stating the fault along with relevant images. Our Returns Policy for faulty items upholds your statutory rights.
What happens if my order is delayed or lost in transit?
We take every care to ensure that your order is shipped and received as per your request. We also take great care to ensure that our delivery provider meets our high level of expectations. However, on very rare occasions items can be delayed or lost in transit. We understand that this can be frustrating, therefore when your item is delayed due to an issue that we are experiencing, we aim to contact you within 5 working days. If you are concerned about the status of your order, please contact us via email on email@example.com
What happens if I am not satisfied?
We take great care to ensure that your items reach you in excellent condition. We also pride ourselves on supplying high quality wine. If you’re unhappy with the wine we’ve sold you please tell us! We also want to make sure you are as happy as can be with what we are selling. Feedback is a gift! Please tell us and we will do the best we can to make things good again. Boxed unopened products we offer a 28 day returns policy! Subject to receiving and reviewing the item in saleable condition we are happy to offer a full refund.
What are my statutory rights?
Our Cancellation and Returns Policy does not affect your statutory rights. For more information on your UK statutory rights, please visit direct.gov.uk or contact the Government funded consumer advice service Consumer Direct on 08454 040 506.
How do I return an Item?
Where your return meets the requirements set out in the returns and cancellations policy, please return your item by contacting firstname.lastname@example.org, and dropping off at one of our branches. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at
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Your data is stored through Shopblocks’s data storage,databases and the general Shopblocks application. They store your data on asecure server behind a firewall.
We aim to deliver all orders between 3-5 working days. NB this may be delayed slightly due to public holidays.
Delivery is free for orders over £80.00 in the United Kingdom, for orders below this we charge £6.00.
If you are buying wine to be delivered outside of the UK, we will have to contact the courier service to get a quote.
If you would like to check the cost of delivery before you place an order, please feel free to call us on 01625 475612.
In response to COVID-19, our delivery providers are taking precautions to protect the health and wellbeing of their drivers and our customers. Please be assured that your safety is our priority and we are following the advice and guidance from the UK government. At present both our delivery providers and us are operating a contact free delivery service. You can find full details on our delivery providers guidelines and measures upon visiting their website, emails will be provided upon dispatch to confirm delivery information.
We hope that you stay safe and well during this unprecedented time.